Technology is the factor that determines the success of a sector industry. The pandemic era also contributed to this need to bring about new changes and innovations in technology to counteract the problems and difficulties raised by the pandemic. Tourism is one of the most pandemic-affected sectors and calls for innovations in technology. To restore the tourism sector to normal, bringing back tourists’ interest in international travel is necessary.
Agoda, being a pioneer in the travel and tourism industry brings out all new innovative technologies that prove to be customer friendly. With Agoda, you will get a digital experience of all our services, thereby saving both the time and the energy of the customers. The problem is that not all people know about digital trends and innovations in the travel industry. The following points will help you to understand more about these modern digital and technological trends which will make travel easier and more convenient.
Top technological innovations in travel and tourism
AI Tours: Artificial intelligence is now used to give virtual tourists to people all around the world to motivate ad to inspire them to travel. Hotels and other tourism facilities are making use of this to give a virtual and advanced experience of the real trip. For instance, when tourists are given a virtual tour of a hotel, the chance of them going on with that particular hotel is very high, because, they already got the picture of the overall ideas of what they are going to get from there.
Governments are also making use of AI services to attract international tourists. By offering them a chance for an AI experience, you are kind of awaking and motivating them to travel to that particular attraction or destination. You are changing the visitors of your site to the possible customers. It is also an innovative technology that will promote the success and profit of the travel and tourism industry.
Virtual queues: Gone are the days when travellers have to wait in long queues to enter into place. With virtual queues, tourists and travellers don’t have to do that anymore. For instance, Harry Potter’s Wizarding World in London makes use of this virtual queue facility. Here one has to scan the QR code given in there and enter into the online group to know the details. In this way, travellers need not be physically present and tire themselves from the waiting. This is a useful innovation that saves both energy and time.
Scan QR for Menus: Nowadays, many restaurants make use of this facility to promote their business. By scanning a QR code for the menu, we are avoiding contact with germ-filled physical menu cards, which again is a healthy technology to promote in light of the recent pandemic that strikes the entire world.
Making menus available on the social media platforms like Instagram, Facebook, Reddit and other social media apps is also a rising trend. With this, a restaurant will get enough popularity and followers. Customers are also allowed to check their cuisines and decide before they enter that particular restaurant. So it is a great time-saving idea and also an effective way to promote a restaurant.
Mobile applications: By making use of the services of a mobile application, you are engaging a customer and attracting them towards your business. Many travel companies have got their mobile applications apart from their websites. Through these mobile apps, customers will get an overall picture of all the services provided by that travel company. Some of these companies, even have an interactive program for the customers with their employees. A customer will also get an idea about the tour packages offered by a travel company and could decide whether the travel company suits their interests.
Contactless payment: This is a very useful technique where customers could do all their money transactions without physical contact. It is a very applicable technology in the wake of the recent pandemic era. It also reduces the chance of getting robbed. This contactless payment is done using a card reader. When the user holds their credit card or mobile phone or other devices to the card reader, they could easily do their payments without making any contacts at all.
IoT (Internet of Things): It is the greatest innovation that changed the face of the tourism industry. With a single click, customers can control all of their activities within their comfort. IoT is a system of many interconnected devices which reduces and eliminates the touch points making it more user-friendly. For example, some hotels, make use of this IoT technology in their rooms. Through this customers can control all devices like AC, fans and other facilities with an in-room tablet, making it more ideal and customer friendly.
With the above techniques, travel is now made easier for everyone who wants to experience it. Make use of these digital technology and be a part of the change.